Payment Policy
1. Accepted Payment Methods
At Luesara , we offer several secure payment options to make your purchase smooth and reliable. We accept the following payment methods, among others:
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American Express
- Apple Pay
- Google Pay
- iDEAL | Wero
- Maestro
- Mastercard
- Visa
All payments are processed in Euros (EUR).
2. Payment Processing
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Payment is due at the time of purchase.
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Orders are processed and shipped only after full payment has been received.
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If a payment is declined or fails, the order will not be confirmed.
3. Prices and Additional Costs
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All prices on the Luesara website are displayed in EUR.
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Prices may change without prior notice.
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Taxes and shipping costs are clearly displayed during checkout. There are no hidden fees.
4. Secure Payment Processing
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All transactions are secured with SSL encryption and trusted payment providers.
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We do not store credit card or payment details.
5. Refunds and Chargebacks
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Refunds are processed in accordance with our Return Policy.
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Once we have received and approved a return, the refund will be issued via the original payment method within 7 business days.
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Unauthorized chargebacks will be disputed.
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For payment issues or refund questions, always contact us first at info@luesara.com
6. Fraud Prevention
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Luesara reserves the right to cancel or suspend orders in cases of fraud or unauthorized activity.
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For high-value orders, additional verification may be requested.
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Customers will be informed in a timely manner of any cancellations or delays.
7. Contact Details
Website name: Luesara
Company name: BamooStore
Address: Hurksestraat 26, 5652 AL Eindhoven, Netherlands
Chamber of Commerce number: 96622148
VAT number: NL867686558B01
Email: info@luesara.com
Phone: +31 6 20313483
Contact us: Contact page
Preferred contact method: email
Customer service hours (GMT+1/CET):
Monday through Friday 09:00 - 17:30
Saturday and Sunday: 10:00 - 15:00
We aim to respond within 24 hours.